All handbags are made of a heavy-duty cotton canvas and vegan leather bottom. Every bag is handmade in my Chico, Ca studio.
The current turnaround for bag orders is 7 days (although your bag may be ready to ship sooner). You will receive a shipping notification with tracking once your order has shipped!
You can spot clean your bags, or remove the handle (if applicable), and wash in the washing machine on gentle cycle and lay flat to dry.
The Belt Bag, Waxed Canvas Bags, and Foldover Crossbody Bags are spot clean only.
A bag is sold out/out of stock, will it come back?
Possibly! All Sweet Tangerine bags are made in small batches, so if they are sold out, it is possible they will be restocked in the near future. If you are interested in a bag that is sold out, shoot me a message to see if/when it will be restocked!
How do I care for my Sweet Tangerine jewelry?
Many metals have a tendency to oxidize or tarnish when they come in contact with your skin. Body oils, sweat, water, and exposure to air can all contribute to this process. Over time your piece may patina, creating a well-loved, vintage look (which some people prefer!). To help slow this process, it is best to store your jewelry in a sealed bag, in a dark, dry spot when not wearing. Never wear your Sweet Tangerine pieces swimming or in the shower.
Depending on the metal used in your piece, you can use a jewelry polishing cloth to bring it back to life. Raw brass pieces can also be cleaned with a mixture of cool water & mild soap, then immediately dry. For pieces that need a little more cleaning, soak your raw brass jewelry in a cup of white vinegar for a few minutes to restore the shine.
You can also coat your raw brass piece with a sealant such as Eternal Jewelry Coating to prevent the oxidation of your piece.
I cannot accept any returns due to natural tarnishing due to wear.
Jewelry FAQ
Most of Sweet Tangerine jewelry pieces are made of brass. Brass is an alloy metal made of zinc and copper, and is nickel and lead free.
However, some brass components may contain very small traces of nickel. If you have a severe allergy, wear at your own risk...even the smallest amount of trace nickel can cause allergic reactions in people who are highly sensitive.
Are Beaded Boho Necklaces one-of-a-kind?
They sure are! There are only one of each available in the shop. Due to the nature of the variations of the stone pendants no two necklaces are alike, providing pieces that are one-of-a-kind and unique to you.
When will my order ship?
Orders process within 2-7 days of order placement. The current production for handmade bags is 7 days (however, they may be ready sooner). You will receive a shipping notification with tracking once your order has shipped!
*If you want to know if an item is already made and ready to ship before you purchase, please shoot me a message!
Totes typically ship Priority USPS (1-3 business days), and all other items ship USPS Ground Advantage (2-5 business days). Any order that the total shipment weight is over 14 lbs will ship UPS Ground (5 business days). Orders ship Monday-Friday.
*Bulk orders are subject to a longer processing time/shipping time. Any order over 14 lbs may be subject to increase shipping fees. You will be emailed an adjusted price for bulk shipping. Please message me for any inquiries!
Once an order leaves our shop it is out of our hands. Sweet Tangerine is not responsible for any lost, stolen, or damaged packages.
If you have any questions about processing or shipping, please send a message!
Do you ship Internationally?
Currently, we only ship within the United States.
Do you do custom orders?
At this time, I am not taking any custom orders.
My order is a gift. Can you include a gift message?
Yes! Leave your note in the gift message section at checkout and we will hand-write and attach it to your order for the recipient.
Do you accept returns/exchanges?
If you are not completely satisfied with your purchase you may return/exchange the item within 14 days of purchase date. The item must be in perfect, unused condition, and in original packaging. Once we receive and inspect your returned item, your refund will be processed. The customer is responsible for paying the costs of shipping the item back to Sweet Tangerine. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund/exchange, the cost of the orginal shipping will be deducted from the total.
All sale items & custom orders are non-returnable & non-exchangeable. All are final sale.
Once an order has been processed & shipped, it is then entered into the return policy terms. No order cancellations after the order has been processed/shipped.
I cannot accept any returns or exchanges if your item was purchased outside of my website, such as at an in person event or local retailer.
Before starting any return/exchanges, please email me at stephanie@sweettangerine.net about your request.
Do you repair jewelry?
Sometimes things happen, and your beloved piece of Sweet Tangerine jewelry needs a repair. We will accept repairs for up to 30 days of your purchase date. The customer is responsible for paying the costs of shipping the item back to Sweet Tangerine. The repair is dependant on if we have the same materials in stock at that time.
